Guest Interactions Consulting
Collaborate and Create offers Guest Interactions Consulting to businesses, attractions and museums to enhance general customer service and for use in special programs. Collaborate and Create works with each client to assess strengths, opportunities and aspirations and design an employee action code based on the client’s brand, mission and values. These custom-made action codes contain mindsets, language and behaviors designed to create positive guest relationships, enhance guest experiences, reinforce branding and cultivate brand loyalty.
Why Guest Interactions?
Communicate your brand at a personal level
Companies sometimes spend mega resources on creating and maintaining a brand, only to have that image tarnished at the customer point of contact. We have all been greeted by the annoyed employee and yawned at by the cashier. We help companies identify, design and implement special, simple interactions that can transform the customer’s (and employee’s) experience and reinforce the brand all at the same time. Any company that has a live interface with customers, can benefit from our expertise. We will work with management, HR and marketing to design and implement a custom strategy.